Please be aware that while we take all reasonable measures to ensure the complete deletion of your data, certain information may remain stored in backup systems for a limited period due to technical and security reasons. These backups will be fully erased during the next scheduled backup cycle in accordance with our retention and security policies. Additionally, legal or regulatory obligations may require us to retain certain information even after account deletion.
Request for Account Deletion
If you wish to delete your account, you can submit a request through our website or customer support. Upon receiving your request, we will begin the process of deactivating your account. During this deactivation, all your data remains securely stored, but it is not accessible.
15-Day Grace Period
After your account is soft deleted, you will have a 15-day grace period during which you can restore your account. If you log in within this period, you will be able to reactivate your account and restore your data.
Permanent Deletion After 15 Days
If you do not restore your account within the 15-day grace period, your account will be permanently deleted from our systems. This includes all personal details, order history, preferences, and associated data.
Compliance with Data Protection Laws
We ensure all personal data is erased in full compliance with data protection laws such as GDPR. We do not retain any of your personal information after deletion unless required by law.
Backup Data Retention
Some information may remain in backup systems for a limited period due to technical reasons. These backups will be erased during the next scheduled backup cycle.
Legal or Regulatory Retention
We may retain certain data for legal or regulatory reasons, such as transaction records, for tax or fraud prevention purposes.
Contact Us
If you have any concerns about the account deletion process or need assistance, please contact our support team. We're here to help!
User Confirmation
By submitting a request to delete your account, you acknowledge that you understand this policy and consent to the deletion of your data.
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